Privacy Policy

Personal Information: We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about the services you request, property information, service history
• Payment Information: Billing address, payment method (credit card information is processed securely through third-party payment processors and not stored by us)
• Communication Records: Records of correspondence, including emails, phone calls, and messages
• Employment Information: If you apply for employment, we collect resume information, work history, and references

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and complete plumbing and heating services
• Communication: To respond to inquiries, send service updates, and communicate about appointments
• Billing: To process payments and send invoices
• Customer Service: To provide customer support and address concerns
• Marketing: To send promotional materials, special offers, and newsletters (with your consent, where required)
• Legal Compliance: To comply with legal obligations and respond to legal requests
• Business Operations: To improve our services, analyze usage patterns, and conduct business analytics
• Safety: To ensure the safety of our employees and customers

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• With Your Consent: When you have given us explicit permission to share your information

All third parties with whom we share information are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

We may use third-party analytics services (such as Google Analytics) that use cookies to collect information about your use of our website. These services have their own privacy policies.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Business needs and operational requirements

When information is no longer needed, we will securely delete or anonymize it.

Our website may contain links to third-party websites, such as social media platforms or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we have collected
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (if we have your email address)
• Posting a notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kwik Plumbing RI
1149 Hartford Avenue, Johnston, RI 02919
Phone: (401) 639-1047
Email: kwikplumbingoffice@gmail.com, candicejalba@gmail.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.